FAQ's

How do I book this?

We make our booking process simple, you can book online by clicking "Add to Cart" button to book online, emailing us at [email protected], giving us a call at (02) 8417 2189, sending us a Facebook message through our Facebook page or sending us an SMS to 0483 940 520

What happens if it rains?

Rain is fine to proceed in, just remember safety when using these, because it comes with a safety mat it’s fine to use under cover.

What surfaces can the jumping castle be setup on?

We can setup on any surface, it mostly has to be flat but can have a slope to it. For any hard surfaces where we can’t peg the inflatable down, we’ll need to use sandbags to secure it & or safety mats for soft landing. These do cost additional.

Does price include set up?

Yes, our inflatables include setup bcosts & pack up. However, a delivery fee will apply.

Do you charge for delivery?

Yes, depending on your location and what you would be hiring the delivery fee will vary.

Are your products safe?

All equipment is manufactured, operated, and maintained in accordance with the Australian Standard which is the most comprehensive standard in the world. Funtime Party Hire always operates within requirements of this.

Are you insured?

Yes, most items are insured, we have Public Liability Insurance of up to $20,000,000. Contact us if you require a copy of our certificate or have any questions.

Can this be setup on a slope?

Slopes can be OK but please check with us first as some people can be overly cautious and rule out a perfectly acceptable site. Safety will always be our highest priority. Send us a photo if you are in doubt. Always happy to recommend the best for your party.

Can we setup in a park?

Yes, however you must get permission from council.

Is your equipment clean?

Yes, all equipment is cleaned & maintained

Do you setup equipment?

Marquee we’ll assist the  customer in setting up, please note tables & chairs we do not setup or pack up and the customer must do this.

Can we move the inflatable once it’s setup?

Once it’s setup it cannot be moved by anyone.

How much gap is needed for the inflatable?

We require a minimum of 150cm (1.5m) from the back and sides
and 200cm (2m) from the front of most inflatables.

How long does setup take?

Depends on the inflatable, Generally within 20-60 minutes if there is easy access.

How long does pack up take?

Depends on the inflatable, generally within 20-60 minutes if there is easy access.

What power is required?

1 power point per inflatable (240 volt) should ideally be available within 25 metres of the jumping castle. If it’s further than this, you can provide your own extension cord & extend up to 50 meters to an absolute maximum. If you need to exceed this, you must hire a generator for your jumping castle. Please note that large inflatables may require 2 power points per inflatable.